#208: It’s All Downhill From Here

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In this episode of the UnPodcast, we have a couple of great stories… to start with… then things take a turn. We talk about Chewy pet food doing customer service really right; Alison’s Endy mattress story; Facebook targeting ads that bait; the dangers of unsustainable restaurant delivery; Yelp’s got a stupid policy that hurts everybody; and a hotel that charges for negative reviews. All this and more!

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