Uber is looking into a solution for a small amount of drivers who reportedly game for cancellation fees.
It comes following a report by Nine on some drivers who claim they “game the system” by trying to force passengers to cancel trips, and receiving a cancellation fee for it.
There have been other reports of similar tactics, which include messaging passengers to cancel rides, or driving far away from the pick-up location.
On a popular forum for Uber drivers, some reasons for cancelling include when passengers take too long to get in the vehicle, when riders are inaccessible (within a gated property, for instance), or when the rider is trying to hail from an illegal area, which could result in fines. Read more…