As a global company of 14,000 employees operating in 23 countries, we are learning, along with the world, the impacts of COVID-19 for our industry, our communities and our teams. We are proud to be a part of an incredibly resilient hospitality and events industry. We are actively engaging with our many venue partners and industry associations (e.g. PCMA, MPI), and remain focused on designing solutions to help you connect and inspire your attendees. That is true today and will be true tomorrow.
While there are many questions we cannot answer, what I can offer you is a clear description of what we as a company are doing to respond to the situation:
- Our first focus remains the health and safety of our team members and our clients. We are closely monitoring this situation. We remain in close contact with our venue partners to respond to any notice of potential exposure at any event we support. We are working with governmental and industry organizations to stay abreast of the current guidelines.
- For cancellation notifications received on or after March 16, 2020, no cancellation fees will apply for cancelled events scheduled to take place between March 16 and May 15, 2020 in alignment with CDC and Health Canada recommendations.
- For events cancelled prior to March 16, 2020 and prior to any city and provincial order or ban, 100 percent of cancellation fees paid may be applied as a credit (less any pre-event direct costs incurred) to events that rebook before December 31, 2020.
- Finally, we have expanded our virtual events team to ensure we can support more customers with the ability to connect meetings and remote participants in different locations. If you would like to learn more about how our team could help you, reach out your FMAV contact.
There is still much we do not know about the impact COVID-19 will have on our communities and our industry. What I do know is this will pass. We remain focused on delivering incredible experiences that ‘connect and inspire’ in all of our markets and countries around the globe.
Managing Director – Canada
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