Psychology of feedback: How to give or receive valuable critique

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  • Feedback is a gift, says business psychologist Dr Melanie Katzman. Giving or receiving feedback can be a formal part of our jobs, but in Dr Katzman’s assessment, we often don’t go far enough with feedback.
  • Katzman suggests creating a psychological contract with a partner who you respect and trust. In that contract, you agree to exchange extremely honest feedback by mutual consent in a safe and trusting way.
  • In this video, she lays out the rules for such a contract and how you can embark on one. This kind of feedback is not advised without a clear contract as people can feel you are going out of bounds. So be clear, be mutual, and then be extremely candid.

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