Our world is experiencing a forced digital transformation. The global pandemic has disrupted our daily lives forcing us to view our daily life in very different ways. It has shined a spotlight on our human need for interpersonal connection. We understand better than ever, the power when we meet as communal animals. How we share our knowledge, skills, our attitudes to the world around us and how we build communities that can improve our lives and world.
Previous digital transformations like smart devices and online social networks created a new understanding of how digital tools interfaces with our organic supercomputers (Brains). These transformations birthed Experience Design. Allowing technology developers to understand how to connect brains to content and community through digital devices.
Experience Designers (XD) have embraced Instructional Design (ID) principals. ID is traditionally the domain of educational institutions and human resource departments. Both disciplines had explored training methods and success measurements within their established paradigm. Digital Learning Management Systems (LMS) began to grow, with inconsistent success. Then it all changed. We all lost our ability to connect in a physical way. Disrupting the long-standing education system paradigm.
How can instructional designers and institutions evolve and adapt through this disruption? I believe the answer is merging the way we understand the Human and Digital experience. ID brains need to learn and understand XD at a deeper level. They will need to take inspiration from how the tech world creates and measure the success of their interfaces. Most importantly how it relates to human experience within and outside that technological moment. Instructional Designers who learn the concepts of aligning experience with instruction will reap the rewards from engaging, immersing and inspiring their communities.
What will Instructional Design experts need in their tool belt to enable an expansion of mindset?
From the tech world they will need to understand:
- User Experience Design Methods
- How our brains connect via technology, what turns them on and turns them off.
- How to evaluate technology platforms by their outcomes, not just features within them.
- LEAN Principals
- What is the most viable solution and design with minimal resources applied to it?
- Agile Development
- Taking that minimal viable solution and managing the improvement of the experience and outcomes over a realistic time scale. Or as I like to call it, build an “intentional improvement culture” and enable it with the right methodologies and practices.
From the change management world:
- Behavioral Science.
- The neuroscience that created and continues to evolve our communities and civilizations.
- Understanding and measuring the difference between testing of rote learning and long-term knowledge/understanding adoption.
- How to manage the ways our perception of the world around us is clouded by our bias and social anxiety
- Understanding how to harness the power of experiences as memory anchors. Deploying storytelling principals, triggers and the power of social currency.
- From the business world:
- Managing and designing a continuity of experience. Connecting modalities in educational institutions and the workplace? Enabling institutions to smooth the transition to work, empowering graduates to adopt various digital ecosystems and understand their purpose in the bigger business picture.
Our world will continue to evolve and adapt out of this pandemic. We will not go back to how we lived before. Pre-pandemic mindsets isolated within our domains may be enough to survive. Those who want to thrive in the new world need to look outside of their domain for inspiration. Learning from others, testing, iterating and adapting methods. Through this discovery educators and institutions will find new tools and techniques that over time increase their relevance and chances of long term success.
Start a conversation with us about LEAN, Agile and Experience Design methods and principals today.